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Coast Dental is the most unprofessional and incompetent company I've ever had to deal with. I'm still trying to resolve an incomplete issue that's been dragged out for over 6 months.

I went in for an ortho consult during the summer of 2017, and I was initially told by their offices that I did not have ortho coverage from my insurance. I assured them that I did and was told that they would check for me and would apply the coverage to my balance. Some time went by and I didn't hear back from Coast Dental. I called my insurance company and confirmed that I did have coverage, so I then had to call Coast Dental and have them fix my balance.

I was quoted different amounts of coverage by Coast Dental and couldn't get a consecutive number. Later, I'm told that I have to come in for another appointment to redo some of the molds that were either done incorrectly, incompletely, or "possibly melted on their way there." I became more and more uncomfortable doing business with them as my trust declined after every encounter, so I inquired if it was too late to cancel the treatment and receive a full refund. The next time I went into the office, I met a new manager who assured me that she was able to reverse everything, having the full payment refunded to me as if the order was completely cancelled, because she agreed that there was too much inconsistency and I shouldn't have to deal with that. I happily thank her and the office thinking that was the end of that.

To my dismay, none of this happened. My balance on CareCredit to finance the braces never cleared, let alone didn't reflect the insurance coverage which I thought was resolved from the beggining. After receiving an email about a CareCredit late payment a few weeks later, I called Coast Dental and spoke to another new manager (3 different managers at this point) about the issue. We call back and forth as I wait for them to get in contact with corporate, and in the midst of this I also deal with a very rude associate.

I'm also given a corporate email address to send a message about my issue which is never answered. Then it's November, and my insurance coverage is reflected on my CareCredit balance. This infuriated me since it further proved that no steps were made to cancel my order. I'm finally told by this 3rd manager that I was subject to paying for the services rendered to make the molds even though I declined to have the services complete.

This was never explained before that point nor did it follow what the 2nd manager assured me of (which was a complete refund!). The 3rd manager then refers me to their corporate patient relations number. I've called them a record of over 12 times, leaving several voicemail messages. They've followed up 2 times with voicemails or never are available to answer the phones.

If I knew that I had to pay for lab fees after declining services, then I would have made a completely different choice and simply continued and finished the ortho treatment instead. How dare a company tell me inconsistent information, almost never follow up, do not do what they say, and allow so many problems fall through the cracks simply because I spoke a manage who no longer works there.

Also, if I only owed fees after declining services, why is it the same price as if I were to purchase the ortho treatment in full? I highly encourage anyone to avoid this company.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $4900.

Preferred solution: Full refund.

Coast Dental Cons: Unfair misleading billing practice rip off insurance money, Wait time.

Location: 2484 Briarcliff Rd NE #29, Atlanta, GA 30329, USA

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Staff at Coast come and go like flies on a fresh dog turd. I sure wouldn't let anyone in that goofy organization start braces on me.

There is one place worse you could have gone for treatment- A$pen Dental.

Kick the corporate clinic habit and go to a private dentist with good reviews from people in your community that you have actually talked to. Don't select them from insurance lists or online reviews that are often doctored.

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