Coast Dental

I had a deeply disappointing and distressing experience with this dental office. I had all my teeth extracted here and was given dentures that never fit properly.

After enduring significant pain, I returned and it was discovered a bone fragment had been left behind, something that should have been addressed during the initial extraction. Even after removal, the dentures remained far too large and unwearable. Despite this being due to poor fit and improper sizing, the office refused to remake or adjust them without charging me for an entirely new set. On top of that, they billed my insurance for a $204 panoramic X-ray that was never performed and charged $167 for a 'comprehensive exam' where all they did was ask me why I didn't like the dentures.

This is unacceptable.

Patients deserve competent care, honest billing, and support when something goes wrong, not blame and extra fees. I strongly advise others to seek care elsewhere.

coast dental newberry square, gainesville florida 32606. they don't inform you this office does not have a dentist available at all and you can only see a virtual dentist.

naturally, the virtual dentist tells you to make an appointment to see an in-person dentist at another office because she's not sure about this or that via the x-rays she's viewing. still, the virtual dentist submitted a bill for $638! my in-office charges were estimated to be $494 and I was charged what they said were my share of costs of $376. my humana insurance, which they have a contract with, stated my share of cost should have only been $327, so coast owes me a $49 overpayment.

they not only refuse to refund or communicate with me but continue to threaten me with past due notices of $73. i've written the billing department twice, been into the office twice, called corporate 9 times, still no one will respond. their bbb rating is an 'f' for not responding to complaints and similar complaints abound. they do not send bills at all.

they finally mailed me on march 3, 2025, the first billing notice for the $73. then sent a past due notice on march 31, 2025. this is for services done on january 23, 2025. when I questioned the office worker why the estimate for the virtual dentist was $23 but the actual bill to my insurance was $638, she curtly stated, 'well, what we give you is only an estimate.' what they are doing is balance billing me, which is illegal.

now I'm dealing with putting hour after hour to get this settled. I strongly believe they do not send out bills until almost 2 months later because you can't file a grievance with humana if it's been over 60 days from the service date, and naturally, most people first try to work out billing issues before they file a grievance. on top of the billing fraud, this office is old and dirty. I can't believe the health department lets it continue to operate.

maybe coast dental is using the overpayments they refuse to refund to grease the palms of code enforcement? at any rate, stay far, far away from this shady business.

in addition, their online portal does not let you copy your records. no matter what you try to do, it leads you to bill pay only.

I received a text message on February 6th stating that I have an outstanding balance of $25 from August 2024 services. I called and the first girl who answered the phone had no customer service skills at all and put me through to a manager.

The office manager stated that it was from January 29th because I did not call or come in. I stated that I never made an appointment. She stated my husband did and she spoke to my husband when he made the appointment. However, my husband stated that he never made an appointment and never spoke with the manager, instead he spoke with a man on the phone.

The manager never stated that she was going to fix the issue and continued to state that she called and texted but she did not get any answer. I was at work and did not make an appointment. She was very rude. I asked for the District Manager's contact info and she told me that the District Manager does not come into the office very often.

What does that have to do with giving me contact info? I stated that I would find the District Manager's contact information myself and she had lost two patients that have been coming there for eight years over $25.

She acted like she did not care and never stated that she would take care of the $25 for an appointment that was never made. Now, I need to find a dental office that cares about their patients and doesn't add on charges just to make money!

I scheduled an appointment and gave my insurance information at that time. The appt was then confirmed 3 different times by their office.

They day of appt I received a cryptic message stating they didn't have my insurance info but never said appt was being cancelled. I received another appt reminder 1 hrs prior to appt. While on way to appt got another message saying it had been cancelled because the call center out of country does scheduling and the office has nothing to do with the call center. Yet there is no way to schedule appt direct only through the call center.

What kind of BS is that? I took 1/2 day off to be at this appt. The woman I spoke with when I arrived at office(went anyways because I was pissed)never offered an apology just excuses, when I called her on that she raised her voice and got combative. Which in return only made me more mad.

A screaming match then ensued as she only continued escalating the situation. I wanted to speak to the office manager but could not because I would have to wait 10 minutes for her to get back from lunch, in which time I would have probably throttled the condescending idiot trying to excuse this office's poor client service. The office was filthy and in ill repair as well. Crumbs all over floor, carpeting was filthy, chairs in waiting room had rips in the vinyl or pieces pulled off completely, front counter looked like a covid breeding site...

This was all just first impressions of waiting area, it was pretty bad. I certainly won't be rescheduling. Even if the poor client services could have been remedied the office being so nasty was enough of a turn off for me. This place is a joke, a typical chain store medical office.

They have so many locations that losing clients is not a worry... They'll just overcharge a few dozen clients they do have to make up for all the ones they lose.

Typical corporate greed!! You suck Coast Dental!!

DO NOT EVEN BOTHER WITH THIS COMPANY!!! Went for a root canal late 2023.

Horrible experience but I'm a patient person & in Healthcare myself so I chalked it up to them being understaffed & overworked. I paid my deductible/coinsurance upfront as requested. Months later I began receiving outstanding balance notifications for $7. Then it changed to $236.

I knew this was a mistake. I went to the office, no one could help. I was told to call the main office. I tried multiple time, no one would return my calls.

Finally got some one. They told me they don't receive explanation of payments when the insurance company send their payment so I needed to contact my insurance company for answers. Sounds stupid but whatever... I got my EOB back from my insurance company just to find out that I over paid Coast & they overcharged my insurance.

So I have been trying for weeks now to get someone from the Coast office to settle this is issue. Of course, no help, no call backs. I was told twice that the district manager would call me. Nope!

Hasn't happened. So I have reported the fraud to my insurance and an investigation is pending. As I type this I've been on hold with Coasfor 38 minutes waiting on someone to answer.

Stay far far away from the place. Wish I could give negative star reviews